FAQs

Q?

What is your Warranty Policy?

A.

Globaldentalshop.com’s warranty policy for each individual item, is specific to the manufacturer of that product. This applies to all items in our portfolio.

W&H Warranty Policy

Jota Warranty Policy

Karl Schumacher 

Waldmann Warranty Policy

Omnia LLC Return Policy

Q?

What happens if I want to return my purchase?

A.

Call 202-331-3061 or email us at contact@globaldentalshop.com to receive further assistance.

Q?

How long do refunds take?

A.

It may take 4-5 business days for your return to reach the GlobalDentalShop.com Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q?

What do I do if an item is out of stock?

A.

Specialized equipment and customized instruments usually have to be backordered from the manufacturer. Your dedicated product sales specialists will give you an estimated time of arrival for your products.

Q?

Do you accept international credit cards?

A.

Currently globaldentalshop.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

Q?

Do you accept Cashier’s Checks or Money Orders?

A.

Yes, if an American financial institution issues it. Please note your product will be shipped out after we received a notice from our bank that you check has been cleared. This method will delay your shipment. We strongly recommend using credit card for instant financial processing.

Q?

Is it safe to use my credit card on your site?

A.

Yes! Globaldentalshop.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. We use SSL hosting which provides encryption to secure all of the purchases done through our website.